Support

1. Contact us

Email communicate@merchables.io. We read every message. Please include your username and, for an order, your order number.

You can also report a problem or suggest a feature here on the website, or in the app: Settings, then Support.

2. Help with an order

• See your orders in the app: Settings, then Orders and shipping, then Orders. Each order shows its delivery status. When a parcel has tracking, the order shows a Track parcel link.
• Report a problem with an order, with screenshots, here on the website or in the app: Settings, then Support, then Report a problem.
• Delivery questions: see Shipping and delivery.
• Return or refund: see Returns and refunds.
• A resale item that is not as described: see Buyer protection.

For anything else, email us with your order number.

3. Delete your account

1. Open the Merchables app.
2. Go to Settings, then Your account, then Account.
3. Tap Delete account.
4. Confirm twice.

Your profile, posts and comments disappear for everyone at once, and you are signed out. For 30 days you can restore your account: sign in again and tap Restore my account. After 30 days we erase your account. We keep your orders for six years for tax, without your name or address, as the Privacy Policy explains. Unused credits are lost.

If you cannot use the app, email us from your account email address and ask us to erase your account. We erase it straight away, with no 30 days to restore it.

4. Report content

To report a post, comment or account, use the Report option in the app. It is in the menu on the post, comment or profile. You can also block or mute an account.

To report copyright or trademark misuse, email communicate@merchables.io. Include the details listed in our Terms of Service.