Shipping and Delivery

1. Where we deliver

We deliver merch to most countries. You choose your address when you check out. Checkout tells you if we can deliver your items to that address.

• We cannot deliver merch to EU countries or Monaco yet.
• We cannot deliver merch to Cuba, Iran, North Korea, Russia, Sudan, Syria or Ukraine.
• We cannot deliver to British Forces (BFPO) addresses.
• Some large items, such as framed prints and canvases, are not offered in every country. We do not offer them where delivery would cost too much, or where no tracked service goes.
• Jersey, Guernsey and the Isle of Man count as outside the UK for delivery.
• Pre-owned (resale) items ship within the UK only.

2. What delivery costs

In the UK: delivery is included in the price you see. There is no extra delivery charge at checkout.

Other countries: we show the delivery price at checkout, before you pay. It depends on the country you deliver to. Item prices are the same in every country.

The price at checkout includes VAT where VAT applies.

Import taxes outside the UK: Import taxes or fees may be charged on delivery. Your carrier collects them. Your country sets them. They are not part of the price you pay us.

3. Merch delivery times

Merch is printed to order by our print partner, Prodigi, in the lab nearest to you (the UK, Europe, the US or Australia). In the UK, printing and delivery usually take 3–5 working days. For other countries, checkout shows the estimate.

As a guide, printing and delivery to other countries usually take:

• Europe, the United States and Canada: 5–10 working days
• Asia, the Middle East, Australia, New Zealand and the Pacific: 7–14 working days
• Latin America, the Caribbean, Africa and all other countries: 10–20 working days

The time starts when we accept your order.

These are estimates. They are not a promise for a fixed day. Busy periods and customs checks can make delivery longer. We tell you if your order will be late.

4. Resale delivery times

Resale items are delivered in the UK only. We check every resale item before it reaches you. The delivery time is shown on the item before you pay. Items from outside sellers arrive after our inspection, so they take a little longer.

5. Separate parcels

Your items may arrive in separate parcels. Each item may come from a different print lab. In the UK you pay nothing extra for this. For other countries, the delivery price at checkout already covers every parcel.

6. Tracking

When an item ships, we send you an email with the carrier and, when the carrier gives one, a tracking link. You also see your orders in the app: Settings, then Orders and shipping, then Orders. If the parcel has tracking, the order shows a Track parcel link.

Outside the UK, items over £30 always travel with tracking. Some lower-cost deliveries of smaller items abroad have no tracking. This can happen even when another item in the same order is tracked.

7. Lost, late or damaged parcels

1. If your parcel has not arrived after the delivery time, check your order in the app.
2. If it still has not arrived, email communicate@merchables.io with your order number. Do this within a reasonable time.
3. We contact the carrier and the print lab.
4. If the parcel is lost, we send a replacement or give you a full refund. You choose.

The parcel stays our responsibility until it is delivered to you. If a parcel arrives damaged, see Returns and refunds.

8. Wrong address

Check your address before you pay. If you made a mistake, email communicate@merchables.io as soon as you can. We cannot change the address after the item is printed and posted.